Refund policy

 

At Rex Remedies, we are committed to your satisfaction and stand behind the quality of our products. If you experience any issues, please refer to our return and refund policy:

Terms and Conditions for Refunds

1. Refund Eligibility - You are eligible for a refund if the container has leakage through the seal, if the product has developed fungus, is producing gas, or has any manufacturing defect.

2. Non-Returnable Conditions - Products are not eligible for return or refund if more than 5% of the product has been consumed (based on net weight).

3. Return Window - Products must be returned within 3 days of delivery. Items returned after this period will not be accepted.

4. Original Packaging - Please ensure the product is returned in its original packaging and in the same condition as it was delivered.

5. Reporting Defects - If you discover fungus or a manufacturing defect upon opening the product, take a clear image of the defect and provide a detailed reason for the return. Do not open the product if there is any visible defect.

6. Empty Bottles - We do not accept empty bottles for return or refund.

To initiate a return, please contact our team with your order details and any supporting images or documentation. We will process your request promptly to ensure a smooth and efficient resolution.

Thank you for choosing Rex Remedies.